Returns & Exchange Policy
Online Return Policy
Please contact us within 7 days if there are any issues with your order. We offer exchange or store credit only, no refunds. Return shipping is the responsibility of the customer. If you are looking to exchange an item we only cover shipping costs if there was a mistake on our end, otherwise all shipping costs are the responsibility of the customer. Proof of purchase is required for any returns or exchanges. Sale items & earrings are final sale. or call us 613 515 2157 if something has arrived damaged or not as expected and we will do our best to resolve the issue immediately. Items that are damaged in transit are not our responsibility but we can assist in a claim through Canada Post.
In Store Return Policy
We offer 14 days for exchange or refund. Any returns after that will be for store credit only. We require a receipt for any returns or exchanges. Earrings and sale items are final sale.